Shipping policy
At LOLA•LA'BEL, we want every order to reach you safely and as smoothly as possible. This Shipping Policy explains how we process orders, where we ship, shipping costs, delivery times, tracking, and what to do if you experience a shipping issue.
1. Order Processing
All orders are processed within 2–3 business days after the order is placed.
Processing time is the time required to prepare, package, and get your order ready for shipment. Processing does not include the time your package spends in transit with the shipping carrier.
Orders placed on weekends or holidays may begin processing on the next business day.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.
2. Shipping Destinations
LOLA•LA'BEL ships to customers throughout the United States and internationally.
We aim to make our products available to customers worldwide. International shipping availability may vary depending on the destination and the shipping services available for that location.
If shipping is not available for your destination at checkout, please contact us at:
3. United States Shipping
Standard Shipping
Standard shipping within the United States is $5 for orders under $100.
Free U.S. Shipping
We offer FREE standard shipping on qualifying U.S. orders of $100 or more.
The applicable shipping charge will be displayed at checkout before you complete your purchase.
4. International Shipping
International shipping is available to eligible destinations.
International shipping costs are calculated based on the destination, package, and available shipping service and will be displayed at checkout before you complete your purchase.
LOLA•LA'BEL generally uses DHL or other available international shipping services for eligible international orders.
International shipping rates may vary depending on the destination country and shipping service selected.
5. Estimated Delivery Times
United States
After your order has been processed, standard U.S. shipping generally takes approximately 5–7 business days.
Please note that the overall time from placing an order to receiving it includes both:
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2–3 business days for order processing, and
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Approximately 5–7 business days for standard shipping transit.
These are estimated timeframes and are not guaranteed delivery dates.
International Orders
International delivery times vary by destination, shipping service, carrier, and customs processing.
The estimated delivery timeframe and available shipping options will be displayed at checkout when available.
International shipments may take longer than domestic shipments because of customs clearance, local carrier processing, holidays, weather, or other circumstances outside our control.
6. Shipping Tracking
Once your order has shipped and tracking information has been generated, tracking details may be sent automatically to the email address provided during checkout.
Please allow some time for the carrier's tracking system to update after the shipping label has been created.
If you have not received tracking information or need assistance locating your order, please contact:
7. Shipping Delays
We work to process and ship orders within the timeframes stated above. However, delays may occasionally occur because of circumstances outside of our control, including:
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Carrier delays
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Severe weather
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Holidays
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Customs processing
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Transportation disruptions
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Incorrect or incomplete shipping information
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Other circumstances affecting delivery
If your order appears to be delayed beyond the expected delivery timeframe, please contact us at:
Please include your order number so we can assist you as efficiently as possible.
8. Lost or Missing Packages
If a package is confirmed to be lost during transit, LOLA•LA'BEL will work with the customer to resolve the issue.
Depending on the circumstances, we may provide either:
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A replacement shipment, or
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A refund.
If you believe your package is missing, please contact us at:
Please provide your order number and tracking information, if available.
9. Damaged Packages
If your order arrives damaged, please contact us as soon as possible.
Photos are required so that we can properly review the damage and determine the appropriate resolution.
Please provide:
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Your order number
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Photos of the damaged product
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Photos of the packaging
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Any other information requested by our customer support team
Send all information to:
10. Incorrect or Incomplete Shipping Address
Customers are responsible for providing an accurate and complete shipping address at checkout.
If you notice an error in your shipping address, please contact us immediately at:
If your order has not yet shipped, we will do our best to update the address where possible.
Once an order has already shipped, we may not be able to change the shipping address.
If an order must be reshipped because an incorrect or incomplete address was provided by the customer, the customer may be responsible for the additional shipping or reshipping costs.
11. International Customs, Duties and Taxes
International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.
Where available, LOLA•LA'BEL will aim to provide international shipping options that allow applicable shipping charges and, where supported by the shipping service, duties and taxes to be calculated and displayed at checkout.
Because customs requirements and available duty/tax services vary by destination and carrier, the exact treatment of duties and taxes may differ by country.
Any duties or taxes that are collected at checkout will be clearly displayed before the customer completes the purchase.
12. Undeliverable or Returned Packages
If a package is returned to LOLA•LA'BEL because the shipping address is incorrect, incomplete, or otherwise undeliverable, we will contact the customer to obtain the correct shipping information.
Additional shipping charges may apply if the package needs to be reshipped because of incorrect or incomplete information provided by the customer.
13. Shipping Restrictions
LOLA•LA'BEL does not currently have specific product-based shipping restrictions.
However, shipping availability may be affected by carrier restrictions, destination-country regulations, customs requirements, or other circumstances outside our control.
14. Shipping Costs at Checkout
The final shipping cost applicable to your order will be displayed at checkout before payment is completed.
For U.S. orders:
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Orders under $100: $5 standard shipping
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Orders of $100 or more: Free standard shipping
For eligible international orders, shipping costs are calculated according to the destination and available shipping service.
15. Contact Us
If you have questions about shipping, delivery, tracking, or an existing order, please contact us at:
When contacting us about an existing order, please include your order number so that we can assist you as quick